Terms & Conditions - Swiss Diamond Hotel Prishtina
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Terms & Conditions

General terms and conditions for individual guests & groups


Room reservation’s procedure

Rates and promotions are on an occupancy available basis. Reservation requests must include: client(s) name, room category, rate, arrival and departure dates and if available arrival time. Bookings will be made directly with the Hotel, writing to reservations@sdhprishtina.com.

Credit Policy

All individual’s stay must be guaranteed by a credit card at the moment of reservation. The card will be charged at the moment of check-in. Extras and eventually additional services will be charged at the moment of check-out.

Cancellation Policy

Notice for the cancellation of booking must be sent directly to reservations@sdhprishtina.com.
The guest can cancel free of charge until 7 days before arrival. For cancellations within 6 days before arrival, the guest will be charged for the first night. Cancellation Policy for no show in a one-night charge.

Reduction of length of stay

For any shortening in the length of stay will automatically incur a one-night credit only and that after third day otherwise full charge.
Exceptions can be made only in case of emergency need such as accidents, death, sickness or similar.

Small Groups Cancellation Policy

For small group reservations (more than 5 rooms for more than 3 nights) guests will be charged at the moment of reservation the 30% of their stay, and this amount will be considered not refundable.
They will pay the remaining amount upon check-out. Notice for the cancellation of booking must be sent directly to the following e-mail address reservations@sdhprishtina.com.
Cancellation Policy for no show is 30% of their stay.
For any exception or special requests, you can address to reservations@sdhprishtina.com or for bigger groups you can contact sales@sdhprishtina.com.

Credit Card Payments

Accepted credit cards: Visa and Mastercard

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